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1. Overview of Arrival Service in Vietnam

Arrival Service (also known as Fast Track, Fast Pass, Fast Entry, Airport Fast‑Track) is a premium airport assistance service designed to help passengers significantly reduce the time spent on immigration procedures, customs clearance, and baggage claim at major international airports in Vietnam such as:

• Noi Bai Airport (Hanoi)

• Tan Son Nhat Airport (Ho Chi Minh City)

• Đa Nang Airport

• Cam Ranh Airport (Nha Trang)

• Phu Quoc Airport

• and several other airports like Can Tho, Cat Bi,...

The basic service package typically provides assistance through priority lanes at immigration counters and may include visa on arrival support. Meanwhile, the VIP (full) package extends services to include visa processing, customs procedures, baggage claim, and escorting passengers to their means of transport. Pricing varies depending on the number of passengers and the specific airport. For detailed pricing information, please refer here.

2. Immigration Procedures WITHOUT Arrival Service

2.1 For passengers with e‑Visa or visa exemption

• Upon landing, proceed to the immigration area.

• Queue at the passport control counter. Depending on the time of arrival, waiting time can range from 30 to 60 minutes, or even longer during peak seasons.

• Once the entry stamp is granted, proceed to collect baggage.

• Complete customs procedures (if carrying items that require declaration).

• Exit the airport and continue to hotel or connecting flights.

2.2 For passengers using Visa on Arrival

• Prior to arrival, passengers must print the approval letter, prepare the application form, a 4x6cm photo, and carry cash in USD to pay the stamping fee.

• Upon arrival, go to the Visa on Arrival counter to submit the documents, pay the fee, then queue again for the entry stamp.

• This process can take between 45 to 90 minutes, depending on the queue and the accuracy of the documents submitted.

In summary, without Arrival Service, passengers may spend from 30 minutes to over 2 hours completing immigration and baggage procedures.

3. Immigration Procedures WITH Arrival Service

3.1 Prior to arrival

• Passengers book the service in advance and provide necessary information such as flight number, arrival time, number of passengers, visa requirements, etc.

• The service provider confirms the booking and sends detailed instructions, including the meeting point with the representative at the arrival gate or immigration/landing visa area.

3.2 Upon landing

• A representative, easily identifiable with a name board or logo, will greet the passenger at the arrival gate or Landing Visa desk.

• For visa on arrival: The representative will receive the letter, passport, form, photo, and stamping fee, and proceed to complete the process on behalf of the passenger.

• Guide the passenger through the priority lane at immigration, bypassing the regular queue.

• For the VIP package: Assistance includes baggage claim, expedited customs clearance, and escorting the passenger to their vehicle.

• After all formalities are completed, the passenger will be guided to the designated pick-up area or airport exit.

3.3 Key Benefits

• Significant time savings: In reality, it can reduce 30–60 minutes or more compared to the standard process, especially for those with visa on arrival.

• Stress-free and time-efficient: Highly beneficial for travelers with children, elderly companions, large groups, or those with tight connecting schedules.

• Language and procedural support: Representatives can assist with translation and ensure all documents are correctly filled out, minimizing the risk of visa rejection or delays.

• VIP package includes additional services such as baggage and customs support for maximum convenience.

Conclusion: Is Arrival Service Worth It?

If you have a tight schedule, are on a business trip, need to catch a connecting flight, are traveling in a large group, or accompanied by children or elderly passengers - then Arrival Service is definitely a worthwhile investment. For a reasonable fee, you receive a smooth, time-saving, and stress-free experience delivered by a professional team.

If you’re a leisure traveler with flexible timing, don’t mind handling procedures yourself, and prefer not to incur additional costs, the standard immigration process may suffice.

Nevertheless, in cases where there is a risk of errors (e.g., visa on arrival), the Arrival Service optimizes the accuracy of the procedure - a crucial factor to avoid potential entry denials or delays. Feel free to contact Vietnam Sky Service for further consultation on available Arrival Service packages!