Cancellation & Refund Policy
This policy is designed solely for cancellation and refund activities related to our airport services. Please read our Cancellation & Refund Policy carefully before placing your order.
1.Visa On Arrival (VOA)
Processing Time
Tourist Visa:
Business Visa:
The processing time depends on the type of visa, nationality and type of processing that you applied for your Vietnam visa ( process visa in normal case, urgent case, emergency case).
When we receive your payment, we will send you a confirmation via Email. This Email will inform you of a payment confirmation and a "Processing Notification".
Working time will be based on Vietnam Time (GMT+7).
The processing time is based on the applicant acceptance time and processing time of the Vietnam Immigration (Vietnam Time), and the following rules will be applied:
- For normal cases (7-10 or 7-12 working day): If we receive your payment and all required information before [11:00 am] of the working day, your processing time will be counted immediately, and your Visa On Arrival will be ready by the end of the 10th (for Tourist visa) or 12th working day (for business visa) at the latest. Otherwise, it will be counted on the next working day.
- For urgent cases, the time receiving your visa will be confirmed case by case.
The issuing authority may reject any visa, passport, or other travel document application for any reasons and may not provide a reason to https://vietnamskyservice.com for the rejection. We have no responsibility for any delays, cancellations, financial, and other losses due to denial or delay in processing.
Fee
Service Fee:
This fee is charged by us to submit your application, help you get your visa approval letter on time, and support you 24/7 about the visa procedure.
An email with the title "Application #ID: Confirm Visa for Vietnam Successful (gate OnePay) – [Name of applicant]" will show that we already received your payment. We will send you an email with the subject "Application #ID: Visa for Vietnam Remind (gate OnePay) - [Name of applicant]" if your payment is failed and instructs you to try again using a different payment method. Any problems that result from a failed payment are not our responsibility. If we do not receive payment from you, we will not process your visa.
If your visas are denied by the Vietnam Immigration Department: We will refund half of the fee you have paid to you.
You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fee and other such charges incurred by your bank or financial institution(s) throughout the payment process.
Stamping Fee:
The stamping fee is charged by the Vietnam Immigration Department. At the airport, you must pay this charge in USD to have your passport stamped with a visa
The stamping fee varies depending on your visa type (single or multiple entry).
In any case, the stamping fee is not refundable.
Cancellation and Refund
The issuing authority may reject any visa, passport or other travel document application for any reason and may not provide a reason to https://vietnamskyservice.com for the rejection. If your visas are denied by the Vietnam Immigration Department: We will refund half of the fee you have paid to you.
You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fee and other such charges incurred by your bank or financial institution(s) throughout the refund process.
If for any reason you decide to cancel your application before paying the Service Fee, you may do so without incurring any fees or penalties, even if you forget to notify us.
If for any reason you decide to cancel or change any information on your application before we begin processing the service, you may do so without incurring any fees or penalties. If so, before our "Processing Notification" is issued to your registered email address, you must send an official cancellation request with your Application ID to our email info@vietnamskyservice.com. A complete refund will be provided in this situation.
After our system sends the "Processing Notification" to your registered email address, if you decide to cancel your application or change any information for any reason, there won’t be a refund granted, and the service will proceed automatically.
An extra fee will be charged for the correction.
Once your VOA/Evisa has been issued by The Vietnam Immigration Department and has been sent to your registered email address, there will be no refunds allowed. Once vietnamskyservice.com has submitted a travel document request to the relevant issuing authority on behalf of the applicant, all administrative and government fees shall be deemed non-refundable. This includes, without limitation, any transactions deemed fraudulent. The aforementioned transaction incurs costs relating to administrative fees, government fees, exchange rate, transaction fee of the third part and applicable taxes, and as such, no refund shall be provided for these amounts.
Documents will be sent via email as usual, but in some cases, you will be required to send us hard copies or original documents to submit to the Vietnam Immigration Department for review. You will send these required documents to our office. A delivery charge will be your responsibility. All third-party delivery companies are subject to the conditions set by these individual companies. vietnamskyservice.com accepts no liability for losses or delays incurred when using third-party delivery companies.
You will be charged an additional fee to expedite the process, or your visa will be canceled if the authorities do not have enough time to process it. We will send you a list of required documents via email. Please send us a full set of the needed documents on time. There will be no refunds allowed and vietnamskyservice.com accepts no liability for any problems brought on by late document submissions.
Please get in touch with us right away through email at info@vietnamskyservice.com or through our hotline at +84.987.309.313 if for any reason you are unable to get your Visa Approval Letter by the due date as indicated by us via the "Processing Notification." No refund is given if you don’t do that.
Technical problems, incorrect email addresses, or information submitted by applicants without notifying us in advance will not be held liable for any loss or delay.
vietnamskyservice.com shall not be held responsible for nor accept any liability for the actions of any consulate, embassy, or passport office in delaying or not issuing such applications for any reason whatsoever, nor shall https://vietnamskyservice.com be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation.
It is strongly advised that you double-check your details to make sure that all of the following information is accurate. There will be no cancellation and no refund in this case. You will be charged in full for any mistakes on your part.
Tickets or reservations that are non-refundable should not be made until all necessary travel documents for your trip have been obtained.
Admin & Government fee is non-refundable for any reason.
In the event that https://vietnamskyservice.com made a mistake while submitting your approval letter and you notify us at least seven working days before the date of your arrival, we will obtain a new approval letter for you using the same information from your initial application without charging you any additional fees.
Each [Thursday], the refund will be issued. If it falls on public holidays (Tet, Vietnam Liberation Day, National Independence Day, etc.), the refund will be processed the next business day. However, depending on how your bank or financial institution operates, it can take you 7 to 10 working days to get your money. Regardless of the payment method you used, any fees your bank or financial institution imposes in connection with the return will be applied to your account. The fees our bank or financial institution charges for the return are the responsibility of https://vietnamskyservice.com
2.Electronic Visa (E-VISA)
Processing Time
Processing Time
The processing time depends on the type of visa, nationality and type of processing that you applied for your Vietnam Evisa ( process visa in normal case, urgent case, super urgent case, express case, emergency case, weekend or holiday case).
Working time will be based on Vietnam Time (GMT+7).
The processing time is based on the applicant acceptance time and processing time of the Vietnam Immigration (Vietnam Time), and the following rules will be applied:
- For 3 working day processing: If we receive your payment and required information before 11:00 am of a working day, your processing time will be counted immediately, and your e-visa will be ready by the end of the 7th working day at the latest. Otherwise, it will be counted on the next working day.
- For 2 working day processing: If we receive your payment and required information before 09:00 am of a working day, your processing time will be counted immediately, and your e-visa will be ready by the end of the 3rd working day at the latest. Otherwise, it will be counted on the next working day.
- For urgent cases, the time receiving your visa will be confirmed case by case.
The issuing authority may reject any visa, passport, or other travel document application for any reasons and may not provide a reason to https://vietnamskyservice.com for the rejection. We have no responsibility for any delays, cancellations, financial, and other losses due to denial or delay in processing.
Prior to approval, the issuing authority may ask for additional documentations, and we will inform you by Email to prepare a full set of required documents. Since we do not issue visas or passports and cannot make any guarantee or assurances that any issuing authority will issue any documents nor can we guarantee the time required for an issuing authority to grant or reject an application. Issuing authorities may choose to grant a different type of travel document than that which the applicant has requested which may impact the purpose, validity, or number of entries. Tickets or reservations that are non-refundable should not be made until all necessary travel documents for your trip have been obtained.
Fee
Service Fee
By submitting your e-visa application to https://vietnamskyservice.com, you consent to paying all fees associated with this kind of service, including the service fee and admin & Government fee.
This fee is charged by us to submit your application, help you get your visa approval letter on time, and support you 24/7 about the visa procedure.
An email with the title " Application #ID: Confirm Visa for Vietnam Successful (gate OnePay) – [Name of applicant]" will show that we already received your payment. We will send you an email with the subject "Application #ID: Visa for Vietnam Remind (gate OnePay) - [Name of applicant]" if your payment is failed and instructs you to try again using a different payment method. Any problems that result from a failed payment are not our responsibility. If we do not receive payment from you, we will not process your visa.
If your visas are denied by the Vietnam Immigration Department: We will refund half of the fee you have paid to you.
You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fee and other such charges incurred by your bank or financial institution(s) throughout the payment process.
Where a VIETNAM Electronic Visa has been requested, the fee paid to https://vietnamskyservice.com includes processing of the E-VISA visa only and does not include any appeals or additional services.
Cancel and Refund
The issuing authority may reject any visa, passport or other travel document application for any reason and may not provide a reason to https://vietnamskyservice.com for the rejection. If your visas are denied by the Vietnam Immigration Department: We will refund half of the fee you have paid to you.
You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fee and other such charges incurred by your bank or financial institution(s) throughout the refund process.
If for any reason you decide to cancel your application before paying the Service Fee, you may do so without incurring any fees or penalties, even if you forget to notify us.
If for any reason you decide to cancel or change any information on your application before we begin processing the service, you may do so without incurring any fees or penalties. If so, before our "Processing Notification " is issued to your registered email address, you must send an official cancellation request with your Application ID to our email info@vietnamskyservice.com. A complete refund will be provided in this situation.
After our system sends the "Processing Notification" to your registered email address, if you decide to cancel your application or change any information for any reason, there won’t be a refund granted, and the service will proceed automatically.
An extra fee will be charged for the correction.
Once your VOA/Evisa has been issued by The Vietnam Immigration Department and has been sent to your registered email address, there will be no refunds allowed. Once vietnamskyservice.com has submitted a travel document request to the relevant issuing authority on behalf of the applicant, all administrative and government fees shall be deemed non-refundable. This includes, without limitation, any transactions deemed fraudulent. The aforementioned transaction incurs costs relating to administrative fees, government fees, exchange rate, transaction fee of the third part and applicable taxes, and as such, no refund shall be provided for these amounts.
Documents will be sent via email as usual, but in some cases, you will be required to send us hard copies or original documents to submit to the Vietnam Immigration Department for review. You will send these required documents to our office. A delivery charge will be your responsibility. All third-party delivery companies are subject to the conditions set by these individual companies. vietnamskyservice.com accepts no liability for losses or delays incurred when using third-party delivery companies.
You will be charged an additional fee to expedite the process, or your visa will be canceled if the authorities do not have enough time to process it. We will send you a list of required documents via email. Please send us a full set of the needed documents on time. There will be no refunds allowed and vietnamskyservice.com accepts no liability for any problems brought on by late document submissions.
Please get in touch with us right away through email at info@vietnamskyservice.com or through our hotline at +84.987.309.313 if for any reason you are unable to get your Visa Approval Letter by the due date as indicated by us via the "Processing Notification." No refund is given if you don’t do that.
Technical problems, incorrect email addresses, or information submitted by applicants without notifying us in advance will not be held liable for any loss or delay.
vietnamskyservice.com shall not be held responsible for nor accept any liability for the actions of any consulate, embassy, or passport office in delaying or not issuing such applications for any reason whatsoever, nor shall https://vietnamskyservice.com be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation.
It is strongly advised that you double-check your details to make sure that all of the following information is accurate. There will be no cancellation and no refund in this case. You will be charged in full for any mistakes on your part.
Tickets or reservations that are non-refundable should not be made until all necessary travel documents for your trip have been obtained.
Admin & Government fee is non-refundable for any reason.
In the event that https://vietnamskyservice.com made a mistake while submitting your approval letter and you notify us at least seven working days before the date of your arrival, we will obtain a new approval letter for you using the same information from your initial application without charging you any additional fees.
Each [Thursday], the refund will be issued. If it falls on public holidays (Tet, Vietnam Liberation Day, National Independence Day, etc.), the refund will be processed the next business day. However, depending on how your bank or financial institution operates, it can take you 7 to 10 working days to get your money. Regardless of the payment method you used, any fees your bank or financial institution imposes in connection with the return will be applied to your account. The fees our bank or financial institution charges for the return are the responsibility of https://vietnamskyservice.com
3.Airport Service
Our airport service includes: Airport Fast track service (Arrival Fast track and Departure Fast track), Car pick-up/Drop off service, Esim.
Procedure
You can choose our Airport service on your Visa application form online or applying separate on the LINK or sending us your request via Email info@vietnamskyservice.com.
We will arrange our staff to assist you on time. After receiving your payment, we will send you a confirmation and construction via Email. You just need to follow our guide.
Fee
The car pick-up/drop off fee includes transportation from the airport to the city center. Outside locations will incur an additional price. If your location is outside the city center, we will let you know if there is a charge.
The fast-track service fee is exclusive of the visa stamping fee.
The stamping fee charged by the Vietnam Immigration Department. For any reason, this money is non-refundable.
Cancellation and Refund
If for any reason you decide to cancel your application before paying the Service Fee, you may do so without incurring any fees or penalties, even if you forget to notify us.
If for any reason you decide to cancel on your application you must send an official request with your Application ID to our Email info@vietnamskyservice.com
If your flight schedule changes or is delayed due to outside factors like weather-related events or courier delays, you must contact us right away by calling our hotline at +84.357.522.522 or sending an email to info@vietnamskyservice.com so that we can adjust our services accordingly.
If you do not contact us after such conditions, which causes the failure of our service delivery, there will be no penalties and no refunds.
If you are unable to use the service(s) on your arrival date for whatever reason, please get in touch with us right away through email at info@vietnamskyservice.com or through our hotline at +84.357.522.522 and follow our instructions
If you are unable to use the service(s) due to our error in any of the following two situations, we will refund your service fee in full.
- Even when you call us at our hotlines +84.357.522.522 or Email us at info@vietnamskyservice.com and follow our instructions, you are unable to locate our representative(s) at the airport of arrival.
- If, after calling our hotline +84.357.522.522 or sending us an Email to info@vietnamskyservice.com within two hours of your landing, you are unable to locate our representative(s) at the arrival airport, you receive no response or help from us.
Each [Thursday], the refund will be issued. If it falls on public holidays (Tet, Vietnam Liberation Day, National Independence Day, etc.), the refund will be processed the next business day. However, depending on how your bank or financial institution operates, it can take you 7 to 10 working days to get your money. Regardless of the payment method you used, any fees your bank or financial institution imposes in connection with the return will be applied to your account. The fees our bank or financial institution charges for the return are the responsibility of https://vietnamskyservice.com
4.Consular Services
For affirming our considerable role and importance towards protecting customer’s rights and benefits, along with the potential and sustainable development of our The One Digi Corporation, we agreed and developed the following criteria:
- All of your receipts, documents, and individual information will be certainly confidential.
- Kindly provide us full and precise documents to ensure receiving the result on time once agreed.
- The State Agencies may refuse any documents/application for subjective reasons or due to the shortage/incorrect provision of the customer’s documents. In this case, admin & government fees are non-refundable, we will only refund our service fees.
- For Online Payment, please precisely take photos of the confirmation of your successful payment and send it to our support team via email info@vietnamskyservice.com, in order to avoid errors from the Internet.
- Your application results will be sent to you on time as agreed. Some exceptions may take longer processing time than expected, depending on the State Agencies.
- Once you are required to supplement additional information or documents by the State Agencies, please provide correct and timely information so as not to affect the processing time of your application.
- In case there is any unexpected error from our company, we will re-do the application for you without any other costs.