If this is your first time visiting Vietnam, the period between landing and leaving the airport may feel slightly unfamiliar. You will need to go through immigration, collect your baggage, clear customs, get connected to the Internet, and arrange transportation to your accommodation. The process is generally straightforward once you understand the order of the steps. This guide walks you through what to expect from the moment you leave the aircraft until you are on your way to your hotel.

What Happens After You Land in Vietnam?

For international travelers, the usual arrival process follows this order:

Immigration → Baggage Claim → Customs → Arrivals Hall → Internet Connection → Transport to Your Hotel

The total time can vary depending on the airport, your arrival time, the number of international flights landing at the same time, and how quickly baggage is delivered.

Before Landing: Have Your Documents Ready

Before leaving the aircraft, it is a good idea to prepare the documents and information you may need at the airport:

  • Valid passport

  • Visa or eVisa, if required

  • Name and address of your accommodation in Vietnam

  • Driver or airport pickup details, if transportation has been arranged in advance

Keep these documents in your carry-on bag or somewhere easy to reach so you do not have to search for them while waiting in line.

Step 1: Go to the Immigration Area

After leaving the aircraft, follow the signs for Arrivals, Immigration, or Passport Control.

At this stage:

  • Have your passport and visa/eVisa ready if required.

  • Go to the area for international travelers or foreign passport holders.

  • Join the appropriate line and wait for your documents to be checked.

If several international flights arrive around the same time, the immigration area may be busier and waiting times may be longer.

Step 2: Complete Immigration

When it is your turn, present your passport and any required entry documents to the immigration officer.

In some cases, you may be asked a few basic questions about the purpose of your trip, how long you plan to stay, or where you will be staying in Vietnam.

Once the immigration check is complete, continue to the baggage claim area.

Step 3: Collect Your Baggage

After immigration, check the airport information screens to find the baggage carousel assigned to your flight.

When collecting your baggage:

  • Check your suitcase carefully before taking it.

  • Make sure you have collected all checked baggage.

  • Keep your baggage tag in case it is needed for verification.

If your baggage does not arrive, is missing, or has been damaged, contact the airline baggage service desk or Lost & Found before leaving the baggage claim area.

Reporting the issue while you are still at the airport is usually much easier than trying to handle it later.

Step 4: Clear Customs and Enter the Arrivals Hall

Once you have collected your baggage, continue to the Customs area.

Choose the appropriate channel:

  • Green Channel: for passengers with nothing to declare.

  • Red Channel: for passengers carrying goods that need to be declared.

Your baggage may also be inspected if required.

After clearing customs, you will enter the public arrivals hall. This is where you can meet your driver, buy a SIM card, use an ATM, or arrange transportation from the airport.

Step 5: Get Connected to the Internet

Once you reach the arrivals hall, Internet access is often one of the first things you will need. It makes it easier to contact your driver, use Google Maps, book a Grab, check your hotel details, or message family and friends.

  • Already have an eSIM: Turn on mobile data and check that the connection is working.

  • Do not have a SIM yet: You can buy a physical SIM at the airport or from an official store after reaching the city.

Step 6: Travel from the Airport to Your Hotel

Once the airport procedures are complete, you can choose from several common transportation options:

  • Traditional taxi: Available at most major airports. Use the official taxi pickup area and confirm your destination and fare method before leaving.

  • Ride-hailing services: A convenient choice if you prefer to book through your phone and see the fare in advance. Check the pickup point, license plate, and driver details before getting into the vehicle.

  • Private airport pickup: A suitable option if you prefer to have your transportation arranged before arrival. It is especially convenient for first-time visitors, families, groups, travelers with several bags, or passengers arriving late at night.

If you would like a vehicle ready when you leave the terminal, you can book Vietnam SkyService Airport Pickup before your trip. Your vehicle will be arranged based on the travel details provided, helping you continue to your hotel without having to look for transportation after landing.

A smooth Vietnam airport arrival is much easier when you know what to expect and prepare the essentials in advance. For international travelers, especially first-time visitors, having your documents, Internet connection, and transportation planned before arrival can help you move through the airport with more confidence and start your trip on a more comfortable note.